Have a question?
What shipping types do you offer? How much are they?
Timbuk2® offers standard shipping within Australia and New Zealand for a flat rate of $9.95. Orders in excess of 2kg will be charged a flat rate of $15.00. Free shipping within Australia and New Zealand is available on all purchases valued at $200 or over, irrespective of weight and size.
All shipping prices are stated in Australian Dollars $AUD or New Zealand Dollars $NZD.
We charge a $9.95 flat rate for all Australian and New Zealand orders.
Standard delivery orders are shipped by Australia Post and will be received within 2-7 business days after shipping. Standard delivery may take longer in certain rural areas.
For more information visit: www.auspost.com.au/parcels-mail/delivery-areas.html
Our free shipping offer is applied at checkout for purchases valued at $200 or over and this includes orders with bulky items. This promotion can’t be applied retroactively to historical orders or to orders that have been adjusted. Free delivery is valid for Australian standard ground shipping within the Australian mainland, Tasmania and New Zealand. Orders will be received within 2-7 business days; however, they may take longer in certain rural areas.
Express shipping is available at an extra cost of $19.00. Express orders are guaranteed to be picked, packed and sent to Australia Post by the next business day. Depending on what time of day we receive your order we may even get your order out of the door that day (but we just can’t guarantee this)
After it leaves our warehouse please refer to the Australia Post link below for expected delivery times. 80% of Australia is covered by the Australia Post next day guarantee.
Bulky Item shipping
Please note that orders in excess of 2kg will be charged a flat rate of $15.00 for all Australian and New Zealand orders.
How will my order be shipped?
Our carrier is Australia Post eParcel.
Where do you ship to?
We only ship within Australia and New Zealand.
How can I track the status of my order?
The Australia Post tracking URL is http://auspost.com.au/track/
You can enter your tracking number once you're on the Australia Post tracking page.
Can you deliver to my work address?
Yes. Please include the business name and specific building details (e.g. Level number, unit number etc) in the delivery address of your order so the delivery driver can find you easily.
Do you deliver to PO Box addresses?
No. We can’t deliver to PO Boxes because of the sometimes bulky nature of our items.
What happens if my items get lost in transit?
Please contact Australia Post and quote your tracking number that was sent to you in your shipment confirmation email. If the carrier can’t locate your items, we’ll lodge an enquiry on your behalf.
Please contact us if you have any queries regarding your delivery.
What happens if an item is missing from my order?
In the rare case that we’ve missed an item from your order, please contact us and we'll arrange a replacement.
What happens if I receive an incorrect item?
If you receive an incorrect item with your order, please contact us immediately and we’ll organise for the correct item to be delivered to you. We’ll also arrange or reimburse for return postage of the incorrect item.
How can I contact customer service?
Returns and exchanges
We’ll provide you with a refund, exchange or credit voucher where goods are faulty, wrongly described, or different from the style shown. Any postage charges you incur (Australia Post regular standard delivery) will also be credited and Timbuk2® will re-ship goods to you at no additional charge. Please contact customer service on firstname.lastname@example.org or 1300 TIMBUK (1300 846 285) for an authorisation number.
In the event that you purchased the wrong size or simply changed your mind, we’ll refund and/or exchange these goods, provided they’re returned unused and with original tags within 14 days. Unfortunately, we can’t cover postage charges in these cases. Please contact customer service on email@example.com or 1300 TIMBUK (1300 846 285) for an authorisation number.
What about sale return items?
No refunds will be given if you change your mind on sale items. Of course , if the item is faulty, normal refund conditions apply. Exchanges can be organised for sale items.